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Getting support for ALSO's Solution Accelerators and ALSO IoT Ground

Find out how to get the support for ALSO Solution Accelerators and ALSO IoT Ground almost instantly.

In this article, we would like to provide you with guidelines to contact our support in case you have any issues with ALSO's solution accelerators.
You can find and purchase these accelerators here:

How do you contact our support?

If you're using any of our solution accelerators, you'd be our customer. Hence, the process to get a direct support is from the reseller or partner you purchased the solution from (Solution Accelerator and ALSO IoT Ground).  They will be able to help you in setting up the solution, as well as enhancing your use cases.
If you're an ALSO reseller, you can raise support tickets through the standard ACMP support ticketing system.  Choose the “IoT” section, and then “ALSO IoT Platform”.
A dedicated team will pick it to find the solution for you in the shortest time possible. 

Support for ALSO resellers

Below is the procedure that a reseller should follow to get the support for AllThingsTalk products and services:

Useful resources

After the initial set up of the solution as described on the Welcome page, you may want to check articles on the Learning Centre and find out more about integrating the solution and building your specific use case.
Here are a few examples:


For more details, you can also check our FAQ document.